FREQUENTLY ASKED QUESTIONS
WHAT ARE YOUR HOURS?
CLOSED FOR THE SEASON
WHAT TICKETS DO YOU OFFER?
Ice Palace General Admission
4 and under are FREE!
HOW DO I DRESS WHEN VISITING THE ICE PALACE?
We recommend dressing like you are going skiing. The warmer you are the happier you will be.
Boots are a must. Also have coat, snow pants, gloves, and hat.
WHERE ARE YOU LOCATED?
The Ice Palace is located at Fountain Hill Winery and Vineyard. 731 County Rd 30 SE, Delano, MN 55328
IS THERE ENOUGH PARKING?
We have developed the land adjacent to Fountain Hill Winery into a large parking lot with over 550 parking spots. There is a large lighted "ICE PALACE" sign marking the entrance. Please refer to Google Maps for the exact location of the parking lot. Fountain Hill Winery's parking lot is not accessible to the public during Ice Palace hours of operation.
IS THERE FOOD AT THE ICE PALACE?
ARE RESTROOMS AVAILABLE ON SITE?
We have port-a-potties on site.
DO I HAVE TO COME AT MY EXACT RESERVATION TIME?
To guarantee entry we ask that you arrive as close to your reservation time as possible. But...as long as we have not reached capacity, we will be happy to grant you late entry if you are running behind schedule.
CAN I CHANGE MY RESERVATION TIME/DATE?
Absolutely! Simply reply to your confirmation email OR fill out the submission form on our contact page with your reservation number and the new time or date you'd like to move your reservation to. We will email you a new confirmation with the updated reservation time/date.
CAN I BUY TICKETS AT THE DOOR?
Yes! Tickets are available to purchase at the ticket booth just inside the gate. Limited quantities are available so there may be a waiting period if the Ice Palace is at capacity when you arrive. We highly recommend buying tickets in advance to guarantee admission.
HOW LONG CAN I STAY ONCE I ARRIVE?
Once you are at the Ice Palace, you are welcome to stay as long as you like.
DO YOU OFFER ANY DISCOUNTS?
We offer a 10% discount for groups of 10+. If you purchase online, use the large group option to get discount applied. If you have a group larger than 20, please contact us for special pricing.
We offer military discounts. Please contact us for information.
I PURCHASED MY TICKET ONLINE, DO I NEED TO PRINT THE TICKET CONFIRMATION?
You do not need to print the ticket confirmation. Your confirmation email will contain a link to a QR code that we will scan at the ticket gate. We can also look up your reservation by your name or phone number when you arrive to check in.
I CAN'T FIND MY CONFIRMATION EMAIL! WHAT DO I DO?
No worries! A number of factors could account for you not getting your confirmation email including typos, spam folders, or accidental deletion. Simply fill out the submission form on our contact page and we will send you a new confirmation email. We can also retrieve your ticket information when you arrive at check-in.
DO YOU HAVE FIRE SHOWS AND CHARACTERS EVERY NIGHT?
Fire show schedule:
Thursdays - 5:30, 6:30 & 7:30 pm
Fridays - 5:30, 6:30, 7:30 & 8:30 pm
Saturdays - 5:00, 5:30, 6:00, 6:30, 7:00, 7:30, 8:00 & 8:30 pm
Sundays - 5:30, 6:30 & 7:30 pm
Thursdays - Ice Queen & Snowman
Friday through Sunday - Ice Queen, Ice Princess, Snowman & Yeti
WHAT IS THE WEATHER LIKE AT THE ICE PALACE RIGHT NOW?
Click this link to see the 10 day weather forecast is Delano, MN.
HOW LONG DOES IT TAKE TO WALK THROUGH THE ICE PALACE?
We get this question a lot but different groups stay for different amounts of time. If you just want to quickly walk through to see the ice, you might only be there 15 minutes (not recommended). Other groups (who dress warm) stay for a couple hours. Our fire shows start at 5:30 p.m. as well as your favorite snowman and winter princesses who visit! There are fire pits, a sledding hill, and lots of good food and drinks so hang out and visit as long as you'd like.
CAN I BRING A WHEELCHAIR OR STROLLER?
You will be walking through crushed ice and snow so it is very difficult to push anything with wheels. Strollers and wagons with large wheels are manageable but may still be difficult. Wheelchairs are not recommended. Sleds are really the best way to navigate the Ice Palace! Bring one large enough to accommodate your stroller or a chair plus a little muscle to pull it and you will have a much more pleasant experience.
WHAT IS YOUR PET POLICY?
Dogs Only. No other pets will be allowed on Ice Palace grounds. Dogs must be well-trained and on a leash at all times. Dog leashes cannot exceed 4 feet. Owners must clean up after their dogs. Please do not allow dogs to urinate within the immediate Ice Palace or Courtyard grounds. Only one dog per owner will be allowed. Please keep in mind that on most nights, the Ice Palace will have large crowds, music, and lots of little children. If your dog is not suitably trained to be around these situations, please leave them home. We require dogs be removed from the premises immediately if we detect any behavior that we deem aggressive including but not limited to barking, lunging, and growling.